Mercedes me – 3G to 4G upgrade

Mercedes me - 4G comms working

Mercedes Me service in UK and most of Europe for cars older than about 2018 is currently being turned off – which means no Live Traffic, no remote status services, no remote locking, no remote locator and geo-fencing etc.

The Mercedes Me service uses a communications system that Mercedes-Benz calls “Hermes”. Vehicles up until around 2018 uses 3G only mobile network technology. In the UK specifically Vodafone – and Vodafone’s 3G is due to be fully turned off in early 2024, although the same is happening across Europe and USA. Newer cars have 4G capable modules but Mercedes have not released a solution presumably because the approval costs are too high and they want you to buy a new car.

This means that Mercedes have had to prevent renewal of online services for affected vehicles as they can’t deliver future Mercedes Me service.

We have engineered a solution to upgrade the systems in the vehicles including the back-end databases at Mercedes and thus allow your vehicle to remain connected to Mercedes ME and to re-subscribe for all of the Mercedes ME services that you enjoyed before the 3G switch off affected Mercedes ME services.

We use all genuine parts with a 2 year Mercedes warranty and update all the databases required so nothing will go wrong during later vehicle updates or servicing.

You can tell if you have 3G, because on many Mercedes it shows. 3G symbol in the top left of the map screen.  4G capable cars show 4G or LTE when receiving a 4G signal, you can see some pictures of that below

For the technically minded, the cars that we can upgrade to 4G Hermes have option code 360 “Hermes UMTS”.

Contact us with your VIN or UK numberplate details to see if we can update your vehicle and the costs.